Discover everything about Advance Auto Parts – from store locations to prices, parts quality, rewards program, and expert reviews. Compare prices and find the best deals for your car.
advance auto parts vs autozon
When it comes to vehicle maintenance and repairs, choosing a reliable auto parts store can make all the difference. Advance Auto Parts has become a popular choice for both DIY car enthusiasts and professional mechanics. This guide will cover everything you need to know about Advance Auto Parts, including its product range, pricing, store experience, rewards program, and how it compares to other retailers.
Quick Facts Box
Founded: 1932
Number of Locations: Over 5,200 in the U.S., Canada, Puerto Rico, and the Virgin Islands
Online Shopping: Yes
Price Match Policy: Yes
Rewards Program: Speed Perks
Return Policy: 90 days
Professional Services: Yes
Table of Contents
About Advance Auto Parts
Products and Services
Pricing and Value
Store Experience
Online Shopping
Speed Perks Rewards Program
Professional Services
Pros and Cons
FAQs
1. About Advance Auto Parts
Advance Auto Parts has been a trusted name in the auto parts industry since 1932. With a commitment to quality and customer satisfaction, it has expanded to over 5,200 locations across the U.S., Canada, and Puerto Rico. The company is known for its accessibility, both in-store and online, and its dedication to helping customers find the right parts and products for their vehicles.
2. Products and Services
Product Categories
Advance Auto Parts offers a wide range of products, including:
Batteries and Accessories: High-quality batteries with warranty options.
Brakes and Brake Parts: From brake pads to rotors.
Engine Parts: Spark plugs, filters, and essential engine components.
Filters: Air filters, oil filters, and fuel filters.
Oils and Fluids: Engine oil, transmission fluid, and other essential fluids.
Tools and Equipment: Everything for DIY and professional repairs.
Car Care Products: Cleaners, wax, and detailing items.
Service Offerings
Customers can also access free in-store services:
Free battery testing
Check engine light scanning
Wiper blade installation
Battery installation
Oil recycling
3. Pricing and Value
Advance Auto Parts aims to provide competitive prices and good value. Below is a comparison of typical costs:
Item Category
Advance Auto
Industry Average
Savings
Batteries
$120
$130
8%
Oil Changes
$25
$30
16%
Brake Pads
$40
$45
11%
Money-Saving Tips
Price Matching: Advance Auto Parts matches prices with major retailers.
Special Offers: Regular discounts and promotions on specific product categories.
Seasonal Sales: Discounts for summer and winter preparations.
Military and Professional Discounts: Special pricing for veterans and trade professionals.
4. Store Experience
In-Store Services
Advance Auto Parts stores are designed to support customers at every step of the shopping journey:
Counter Service: Professional guidance for part selection.
Professional Advice: Staffed by knowledgeable employees to assist with complex queries.
Part Lookup Assistance: Helps locate the right part for any vehicle model.
Tool Rental Options: Rent specialized tools instead of purchasing.
Store Layout and Organization
Department Organization: Easy access to specific sections.
Self-Service Areas: Find smaller parts and accessories independently.
Professional Counter: A designated area for commercial customers.
Check-Out Process: Quick and easy, with self-checkout options in some locations.
5. Online Shopping Experience
Advance Auto Parts’ website is user-friendly and allows easy access to a vast selection of products.
Website Features
Part Finder Tool: Helps customers search for parts by vehicle make and model.
Vehicle Selector: Filter parts that fit specific vehicle types.
Order Tracking: Track purchases from the store to your door.
Live Chat Support: Get instant help from customer support.
Mobile App
Features and Functionality: Similar to the website, with exclusive app-only deals.
User Ratings: Generally positive reviews for ease of use.
Exclusive App Deals: Promotions that are available only for app users.
6. Speed Perks Rewards Program
Advance Auto Parts offers its loyalty program, Speed Perks, which includes multiple membership levels with increasing benefits.
Membership Levels
Club: Basic rewards on purchases.
Elite: Earns points faster with additional perks.
VIP: Premium level with the most significant discounts and rewards.
Points System
Earning Structure: Points per dollar spent, which can be redeemed for discounts.
Redemption Options: Use points towards future purchases.
Special Member Promotions: Access to exclusive deals for loyalty members.
7. Professional Services
Advance Auto Parts offers benefits specifically for commercial customers, including:
ASE Certified Staff: Knowledgeable, industry-certified staff.
Professional Account Benefits: Dedicated discounts for trade customers.
Commercial Credit Options: Flexible payment solutions for businesses.
Delivery Services: Parts delivery for local businesses.
8. Pros and Cons
Pros
Extensive product range.
Competitive pricing and price-matching.
Speed Perks rewards for loyal customers.
Cons
Limited international availability.
Some products are not available in all locations.
App interface could improve for enhanced user experience.
Brand Overview
Advance Auto Parts: Brand Ranking: Not ranked in the Global Top 1000 Brands. Market Cap: $12.18B
AutoZone: Brand Ranking: Ranked #408 in the Global Top 1000 Brands. Market Cap: $43.48B
CEO Rating
A company’s CEO can significantly impact its culture. Here’s a look at the leadership of each store:
Advance Auto Parts: CEO Thomas Greco (54 / 100 rating)
AutoZone: CEO William Rhodes (61 / 100 rating)
Overall Culture Score
Company culture affects employee satisfaction and, ultimately, customer service. Here’s a breakdown:
Advance Auto Parts: Overall Culture Score (56 / 100)
AutoZone: Overall Culture Score (59 / 100)
Product Quality
Finding reliable parts is crucial. While both stores offer various brands, customer reviews suggest:
Advance Auto Parts: Average product quality rating of 2.8 out of 5 stars.
AutoZone: Average product quality rating of 3.1 out of 5 stars.
Customer Service and Pricing
Getting help and finding the right price are key factors. Here’s a comparison:
Advance Auto Parts: Average customer service rating of 2.8 out of 5 stars. Pricing is generally competitive.
AutoZone: Average customer service rating of 3 out of 5 stars. Pricing is generally competitive.
Net Promoter Score (NPS)
The Net Promoter Score (NPS) measures customer satisfaction. A higher score indicates a more loyal customer base.
**Company
NPS Score
Promoters
Passives
Detractors**
Advance Auto Parts
-16
36%
12%
52%
AutoZone
-6
41%
12%
47%
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Employee Net Promoter Score (eNPS)
Similar to NPS, the Employee Net Promoter Score (eNPS) measures employee satisfaction.
**Company
eNPS Score
Promoters
Passives
Detractors**
Advance Auto Parts
-33
26%
15%
59%
AutoZone
-27
29%
15%
56%
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Gender and Diversity Scores
Workplace diversity is increasingly important. Here’s a look at each company’s score:
Read online reviews from customers about their experiences at each store location in your City.
Consider loyalty programs offered by each store and any potential benefits.
Look for specific parts you need online to compare availability and pricing, especially for parts related to popular car models driven.
By taking these factors into account, you can make an informed decision and choose the auto parts store that best suits your needs.
9. Frequently Asked Questions
Q: Does Advance Auto Parts price match? A: Yes, Advance Auto Parts offers a price match policy for items found at lower prices from competitors.
Q: What is the Advance Auto Parts return policy? A: Customers can return items within 90 days of purchase with a receipt.
Q: How does the Speed Perks rewards program work? A: The Speed Perks program allows customers to earn points with each purchase that can be redeemed for future discounts.